HR for the public sector: transparent by design.
Salary scales, allowance structures, delegation matrices and a complete audit trail, with an Arabic-first experience for every employee and the governance your auditors expect.
Built in the region since 2010, and delivered by the enterprise implementation team.
Government and semi-government programmes run through our dedicated enterprise implementation team.
Sound familiar?
What we hear from HR and administration leaders in government, semi-government and government-scale entities.
Scales, grades and allowance structures are the whole of how you pay people. Every commercial HR system treats them as an edge case.
An approval crosses three departments and two delegation levels, and nobody can say where it is sitting right now.
Every exception becomes a paper file, because the system has nowhere to record why it was allowed.
Thousands of employees expect Arabic service at government standard, answered one letter and one counter visit at a time.
Your salary scale is not a customisation. It is the data model.
Commercial HR systems start from a salary figure and bolt grades on afterwards, which is why every public-sector implementation turns into a customisation project. Solvait HCM starts where you start: a scale, a grade, a step.
- Scales, grades, steps and increment rules that follow your regulations, not a vendor’s template.
- Transport, housing, nature-of-work and acting allowances as rules tied to grade, job family or site.
- Step increments and promotions on schedule, dated in Hijri or Gregorian, entitlement recalculated automatically.
- Every exception logged: what, to whom, by whom, under which delegated authority, and why.
Transparency is not a report you produce. It is how the system works.
Most entities can produce a transparency report. Far fewer can answer, on the spot, who approved a specific allowance three years ago and under what delegated authority.
- Delegation matrices in the system: who may approve what, up to which limit, in which department.
- Multi-level workflows that cross departments without leaving the platform.
- A full audit trail on every action, human and AI alike, including the record before the change.
- When the auditor asks, the answer is a query, not a project.
For government, Arabic-first is not a feature. It is respect.
Not a translation layer switched on for the Arabic market. The platform, the letters, the payslips and the AI agents were built to work in Arabic. An employee who never opens an English screen still gets the full system.
Arabic end to end
Right-to-left interface, Arabic employee and job titles, Arabic letters and payslips, Hijri dating throughout. Each employee sees the language they work in; the record underneath is the same one.
Khidmat answers on WhatsApp
Employees ask in Arabic, on WhatsApp, in their own words: leave balance, salary letter, payslip, Iqama status, end-of-service. No portal login, no training programme, no queue at the HR office.
Service quality you can evidence
Every request an employee makes and every answer they receive is a logged transaction, so service standards are something you can measure and report, not something you assume.
Four parts of the platform do most of the work here.
Called by their real names, with what each one actually does in a public-sector deployment.
Solvait HCM
Enterprise implementation
Org structures that mirror your actual hierarchy, a workflow engine that carries your delegation rules, and payroll built around grades and scales instead of flat salaries.
Audit trail
Every action, human and AI
Who did it, when, under which delegated authority, and what the record looked like before. That includes actions taken by the AI agents. An agent decision is logged the same way a director’s is.
Khidmat
Employee service, in Arabic
Answers employees on WhatsApp in Arabic (leave balances, salary and employment letters, payslips, Iqama and end-of-service questions) without anyone queueing at the HR counter.
Solvait Wise
Workforce planning
Headcount, cost by grade and department, turnover, and your Nitaqat position.
National platforms: native, from day one
Not connectors sold separately or scheduled for a later phase. These are part of how the payroll and employee record work.
Qiwa
Contracts and employment records kept consistent with what Qiwa holds, so an establishment transaction never stalls on a mismatch nobody knew about.
GOSI
Contributions calculated per employee against the registered establishment, with Saudi and non-Saudi rates handled correctly and reconciled to the payroll run.
Mudad / WPS
The wage protection file produced by the payroll run itself, in the format the bank expects, on the schedule the ministry expects.
Muqeem
Iqama status and expiry tracked per employee, with notice early enough for the renewal to actually happen before a service is blocked.
Nitaqat
Your Saudization band visible continuously, not discovered at reporting time, with the effect of planned appointments modelled before they are made.
Hijri calendar
Entitlements, contract dates, step increment anniversaries and end-of-service all work in Hijri and Gregorian, because your paperwork does.
Government is asked to run digital. HR is where it becomes real.
Transformation is judged on services to citizens. The part employees experience first is HR: how a leave request moves, how long a letter takes, whether a promotion follows the scale.
Where your data lives is a procurement question, not a marketing one.
So we answer it in writing, against your entity's requirements, in the discovery session.
Information security
The platform is certified to ISO/IEC 27001:2022. Hosting region and data residency are confirmed in writing during discovery, before anything is agreed.
A PDPL-aware posture
Certified to ISO/IEC 27001:2022, with data classification, role and authority-based access control, and an audit trail over personal data access.
Residency options, discussed openly
Hosting region and residency arrangements are reviewed with you and your compliance office during discovery, and documented in the proposal, including what we can and cannot commit to for your specific requirements.
Delivered at government scale
Organisations whose HR carries public-sector complexity: grades, allowance structures, layered approvals and audit obligations. Maarif is a private education company, not a government entity, and Qatar Charity is an NGO operating at government scale.
Qatar Charity, CBAHI, Maarif.
Questions buyers actually ask
Start with a discovery session.
Bring your salary scale, your delegation matrix and your hardest exception. We will work through them and put a written position, including hosting and residency, in front of your compliance office.
